TracksBuilder Terms of Service

TracksBuilder provides software and related websites that help users build worship track sessions (the “Service”). By accessing or using the Service, you agree to these Terms.

1. 1) Eligibility & Accounts

   • You must be at least 16 (or the age of digital consent in your country).
   • If you create an account, you’re responsible for keeping credentials secure and for all activity under it.
   • If you provide your name and email, you agree to receive non‑spam updates related to TracksBuilder. You can opt out at any time via the unsubscribe link or by emailing support.

2. 2) Subscriptions, Pricing & Refunds

   • Subscriptions & tiers. TracksBuilder is offered as a subscription with tiers such as Solo and Teams (and any legacy or promotional plans shown at checkout). Subscription features and limits are described on our Pricing page and in-product.
   • Billing & renewals. Subscriptions are billed monthly or annually (as selected at checkout) and renew automatically unless you cancel.
   • Manage or cancel. You can manage your plan and cancel renewal in your account settings (including via our billing portal). Cancellation stops future renewals; access continues through the end of the current billing period unless otherwise stated at checkout.
   • Legacy / pre-orders. Some customers may have a pre-order or legacy purchase from earlier beta periods. If you have a legacy plan, your receipt and account page reflect the terms that apply to you.
   • Refunds. Unless required by law, subscription charges are non-refundable. For any legacy pre-order programs, refund terms (if available) are described at checkout and/or in the receipt email.
     • If you believe you were billed in error, contact support and we’ll investigate.
     • Refunds (when granted) are issued to the original payment method.
   • Payments. Processed by our payment provider (e.g., Stripe). We don’t store full card numbers.

3. 3) License & Acceptable Use

   • We grant you a limited, revocable, non-transferable license to install and use the software for your own internal use.
   • Beta software is provided “as is”. Features may change; performance may vary.
   • During beta, we may enable flexible activation. Final licensing terms will be confirmed at launch.
   • Do not resell, rent, host, sublicense, or reverse-engineer the software.
   • You’re responsible for complying with copyright/streaming licenses for any audio you import.

4. 4) Your Content & Third-Party Rights

   • You retain all rights in audio/stems you import.
   • You must have permission to use all materials in the Service.
   • We are not affiliated with Ableton or any multitrack providers; you’re responsible for their license terms.

5. 5) Feedback

   If you send ideas or feedback, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction.

   We may also use feedback you provide through the app, website, or email as testimonials or promotional content for TracksBuilder, typically using a pseudonym and the role you’ve provided. We will not publish your email address or other direct identifiers without your permission. If you prefer we don’t use your feedback publicly, contact support@tracksbuilder.com.

6. 6) Software Updates

   We may push updates, bug fixes, or changes. Some updates may be required to continue using the Service.

7. 7) Third-Party Services

   The Service may link or connect to third parties (e.g., Stripe, email tools). Their terms and privacy practices apply to their services.

8. 8) Disclaimers

   THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9. 9) Limitation of Liability

   TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO US IN THE 12 MONTHS BEFORE THE CLAIM AROSE.

10. 10) Indemnity

    You agree to indemnify and hold us harmless from any claims arising out of (a) your use of the Service, (b) your content, or (c) your violation of these Terms or applicable law.

11. 11) Suspension/Termination

    We may suspend or terminate access if you violate these Terms or harm the Service. You may stop using the Service at any time.

12. 12) Changes to Terms

    We may update these Terms. We’ll post the new version with an updated effective date and, if changes are material, notify you by email or in-app.

13. 13) Governing Law; Venue

    These Terms are governed by the laws of the United States of America.

14. 14) Contact

    Questions about these Terms? support@tracksbuilder.com

This Privacy Policy explains how we collect, use, and share information when you visit our website(s), join the waitlist, place a pre-order, or use our software.

1. 1) Information We Collect

   • You provide: name, email, church/organization (optional), payment details (handled by our processor), messages/support requests, feedback.
   • Automatically: device/OS info, IP address, approximate location, pages visited, product usage events (e.g., build actions, errors), crash logs.
   • From third parties: payment confirmations from Stripe (or similar), email delivery status from our email service.

2. 2) How We Use Information

   • Provide and improve the Service (including beta access and updates).
   • Process purchases, refunds, and customer support.
   • Send transactional emails (login links, receipts, billing, and account notices) and onboarding/setup messages.
   • Send product updates and educational messages where permitted. You can opt out at any time via the unsubscribe link or by emailing support.
   • Create testimonials and promotional content using feedback you provide (typically with a pseudonym and the role you’ve provided).
   • Monitor performance, prevent abuse, and comply with legal obligations.

3. 3) Legal Bases (EEA/UK users)

   We process data based on: contract performance (providing the Service), legitimate interests (product improvement, security), consent (marketing emails/cookies), and legal compliance.

4. 4) Cookies & Analytics

   We may use essential cookies for login and security, and optional analytics (e.g., privacy-respecting event analytics). Where required, we’ll request consent. You can manage cookies in your browser.

5. 5) Payment Processing

   Payments are handled by Stripe (or another listed processor). We receive limited information (e.g., last 4 digits, status) but do not store full card details. Your use of Stripe is subject to their privacy policy.

6. 6) Sharing of Information

   We share data with service providers who help us operate the Service, such as payment processors and email/waitlist platforms. These providers are contractually required to protect your data and use it only on our instructions. We do not sell your personal information.

7. 7) Data Retention

   We keep data only as long as necessary for the purposes above, then delete or anonymize it, unless longer retention is required by law (e.g., tax/audit).

8. 8) Security

   We use reasonable technical and organizational measures to protect data. No method of transmission or storage is 100% secure.

9. 9) Your Choices & Rights

   • Opt-out of non-essential emails: use the unsubscribe link in emails or email support.
   • Some transactional emails (like login links and billing confirmations) are required to provide the Service.
   • Access/Correct/Delete: email support@tracksbuilder.com to request a copy, correction, or deletion of your data.
   • EEA/UK/Switzerland: you may have rights to data portability and to object/restrict certain processing.
   • California (CCPA/CPRA): you may request access and deletion and opt-out of certain sharing. We do not sell personal information.

10. 10) International Transfers

    If we transfer data outside your country, we’ll use appropriate safeguards (e.g., SCCs for EEA→US transfers) where required.

11. 11) Children’s Privacy

    The Service is not directed to children under 16. If you believe a child provided personal data, contact us to remove it.

12. 12) Changes to this Policy

    We may update this Policy from time to time. We’ll post the updated version with a new effective date and, for material changes, provide notice.

13. 13) Contact

    Questions about privacy? support@tracksbuilder.com