TracksBuilder Terms of Service

1) Eligibility & Accounts

• You must be at least 16 (or the age of digital consent in your country).
• If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and references to “you” include that organization where applicable.
• If you create an account, you’re responsible for keeping credentials secure and for all activity under it. You may optionally enroll authenticator app MFA and Email code MFA. Authenticator app MFA is the stronger option. Organization owners and admins on Teams may require any supported MFA or authenticator app MFA specifically. Recovery codes are not issued. Enterprise plans may include company SSO and additional organization sign-in controls when arranged with TracksBuilder through Contact Sales.
• If you create an account, you must agree to these Terms and the Privacy Policy. Promotional and product-news emails are sent only if you separately opt in. You can change that choice later in account settings or via the unsubscribe link. Requested downloads, login links, receipts, billing, security, and support emails may still be sent when needed to provide the Service. Submitting a lead-magnet form delivers the file or link you asked for even if you decline marketing email.

2) Subscriptions, Pricing & Refunds

• Subscriptions, trials & tiers. TracksBuilder is offered as a subscription with tiers such as Solo and Teams (and any legacy or promotional plans shown at checkout). New app accounts may start a no-card free trial through Stripe when they sign in or create an account in the app. Trial length, device limits, and plan details are shown in-product, on the account page, or at checkout.
• Billing & renewals. Subscriptions are billed monthly or annually (as selected at checkout) and renew automatically unless you cancel.
• Manage or cancel. You can manage your plan and cancel renewal in your account settings (including via our billing portal). Cancellation stops future renewals; access continues through the end of the current billing period unless otherwise stated at checkout.
• Legacy / pre-orders. Some customers may have a pre-order or legacy purchase from earlier beta periods. If you have a legacy plan, your receipt and account page reflect the terms that apply to you.
• Refunds. Unless required by law, subscription charges are non-refundable. For any legacy pre-order programs, refund terms (if available) are described at checkout and/or in the receipt email.
  • If you believe you were billed in error, contact support and we’ll investigate.
  • Refunds (when granted) are issued to the original payment method.
• Payments. Processed by our payment provider (e.g., Stripe). We don’t store full card numbers.

3) License & Acceptable Use

TracksBuilder LLC and its licensors retain all right, title, and interest in and to the Service, including the TracksBuilder software, source and object code, interfaces, designs, documentation, trademarks, and other intellectual property, except for content owned by users or third parties. No rights are granted except those expressly stated in these Terms.

• We grant you a limited, revocable, non-transferable license to install and use the software for your own internal use.
• Beta software is provided “as is”. Features may change; performance may vary.
• Your subscription or trial may include device limits. We may require account sign-in, entitlement checks, authenticator app MFA, matching organization SSO, and device activation to continue using paid, trial, or organization features.
• Do not resell, rent, host, sublicense, or reverse-engineer the software.
• You’re responsible for complying with copyright/streaming licenses for any audio you import.

4) Your Content & Third-Party Rights

• You retain all rights in audio/stems you import.
• You must have permission to use all materials in the Service.
• We are not affiliated with Ableton or any multitrack providers; you’re responsible for their license terms.

5) Feedback and testimonials

If you send ideas or feedback, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction.

We will not publicly use your name, likeness, church, role, or other identifying details in a testimonial or other promotional content without your written permission. Email support@tracksbuilder.com to grant that permission.

6) Software Updates

We may push updates, bug fixes, or changes. Some updates may be required to continue using the Service.

7) Third-Party Services

The Service may link or connect to third parties, including Stripe for billing and trials, Linear for support and bug reporting, PostHog for product analytics, Google Ads and the Meta Pixel for advertising and conversion measurement when optional analytics are allowed, email providers for transactional and marketing messages, Supabase for authentication and account data, and storage providers for opted-in diagnostics bundles. Their terms and privacy practices apply to their services.

8) Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO US IN THE 12 MONTHS BEFORE THE CLAIM AROSE.

10) Indemnity

You agree to indemnify and hold us harmless from any claims arising out of (a) your use of the Service, (b) your content, or (c) your violation of these Terms or applicable law.

11) Suspension/Termination

We may suspend or terminate access if you violate these Terms or harm the Service. You may stop using the Service at any time.

12) Changes to Terms

We may update these Terms. We’ll post the new version with an updated effective date and, if changes are material, notify you by email or in-app.

13) Governing Law; Venue

These Terms are governed by the laws of the State of Minnesota, without regard to its conflict-of-laws principles. Any dispute arising from these Terms or the Service will be brought in the state courts located in Minnesota or, where federal jurisdiction exists, the United States District Court for the District of Minnesota.

14) Contact

Questions about these Terms? support@tracksbuilder.com

1) Information We Collect

• You provide: name, email, church/organization (optional), payment details (handled by our processor), messages/support requests, feedback, bug reports, diagnostics you choose to include, referral codes, and email addresses you choose to send a one-to-one referral invitation to. Authenticator app MFA is verified by our authentication provider; TracksBuilder does not store TOTP secrets, authenticator QR contents, or recovery codes in application tables. Email code MFA stores only a one-way digest of a short-lived code and a fingerprint of the confirmed account email. Codes are sent only to that confirmed address and are not blocked by marketing unsubscribes.
• Automatically: device/OS info, app version, IP address, approximate location, pages visited, product usage events (e.g., setup, build, account, billing, and error events), crash signals, and limited diagnostics needed to operate and secure the Service. For Teams and Enterprise organizations we also record append-only organization activity events for owners and admins (for example member, billing, MFA policy, and SSO changes). Event metadata may include an email domain, not the full email address.
• From third parties: payment, subscription, and trial status from Stripe; authentication/account data from Supabase, including sign-in methods and a mapping between authentication identities and your TracksBuilder profile; support and bug-report issue status from Linear; analytics events from PostHog; and email delivery, unsubscribe, and preference status from our email service. For contracted Enterprise organizations we store SSO connection metadata such as verified email domains and a provider identifier. We do not store identity-provider sign-in assertions or secrets in application tables.

2) How We Use Information

• Provide and improve the Service (including beta access and updates).
• Process purchases, refunds, and customer support.
• Attribute referrals, prevent duplicate or abusive referral claims, send requested one-to-one referral invitations, and apply eligible account credits.
• Send transactional emails (login links, receipts, billing, account notices, authenticator app MFA policy notices, and emergency organization-access notices) and onboarding/setup messages. Security emails are part of providing the Service. They are not promotional.
• Send product updates, onboarding sequences, educational messages, lead-magnet followups, and promotional messages only when you have opted in. Creating an account or submitting a lead-magnet form does not add you to our promotional email audience by itself. The waitlist is an email list and requires an explicit marketing opt-in. You can opt out at any time via the unsubscribe link, account email preferences, or by emailing support.
• Use your name, likeness, church, role, or other identifying details in a testimonial or other promotional content only with your written permission.
• Monitor performance, prevent abuse, and comply with legal obligations.
• Create, route, and resolve support requests, feedback, bug reports, and crash reports in Linear.

3) Legal Bases (EEA/UK users)

We process data based on: contract performance (providing the Service), legitimate interests (product improvement, security), consent (marketing emails/cookies), and legal compliance.

4) Cookies & Analytics

We may use essential cookies for login and security, and optional analytics through PostHog to understand website and app usage, onboarding, builds, errors, billing flows, and high-level security outcomes such as authenticator app enrollment or organization policy changes. Security analytics properties are categorical (for example client, result, or enforcement stage). We do not send email addresses, names, TOTP values, SSO assertions, tokens, or unrestricted identifiers in analytics properties. We avoid sending obvious direct identifiers or file/song/path details, and where required we request consent before using non-essential analytics. You can manage cookies in your browser.

If optional analytics are allowed, we also use Google Ads to measure conversions and the Meta Pixel to measure page views, leads, and downloads. Those tools may receive browser and device data such as IP address, cookie identifiers, pages visited, and the event details above. These events do not include your email address, name, or payment card details.

5) Payment Processing

Payments, subscriptions, customer records, billing portals, and free trial subscriptions are handled by Stripe (or another listed processor). We receive limited information such as customer ID, subscription status, trial status, plan, billing status, and card metadata such as last 4 digits when available. We do not store full card details. Your use of Stripe is subject to their privacy policy.

6) Sharing of Information

We share data with service providers who help us operate the Service, such as Stripe for billing/trials, Supabase for authentication and account data, Linear for support requests, feedback, bug reports, and crash reports, PostHog for basic product analytics, Google Ads and the Meta Pixel for advertising and conversion measurement when optional analytics are allowed, email providers for messages and preferences, and storage providers for diagnostics bundles. We share information with service providers and other third parties as necessary to operate the Service. Their handling of information is governed by our agreements with them and, where applicable, their own privacy policies and legal obligations. We do not sell your personal information.

When you submit a bug report in the app, you can choose whether to include app logs and diagnostics. If included, we upload the diagnostics bundle to our storage provider and attach a time-limited download link to the related Linear issue so we can investigate the report.

7) Data Retention

We keep data only as long as necessary for the purposes above, then delete or anonymize it, unless longer retention is required by law (e.g., tax/audit). Organization activity events are kept for 24 months as a security record unless a longer period is required by law. Authentication factors follow our authentication provider’s retention. Emergency organization-access grants expire within 60 minutes.

8) Security

We use reasonable technical and organizational measures to protect data. No method of transmission or storage is 100% secure.

9) Your Choices & Rights

• Opt-out of non-essential emails: use the unsubscribe link in emails or email support.
• Some transactional emails (like login links, billing confirmations, authenticator app MFA policy notices, and emergency organization-access notices) are required to provide the Service.
• Access/Correct/Delete: email support@tracksbuilder.com to request a copy, correction, or deletion of your data.
• EEA/UK/Switzerland: you may have rights to data portability and to object/restrict certain processing.
• California (CCPA/CPRA): you may request access and deletion and opt-out of certain sharing. We do not sell personal information.

10) International Transfers

If we transfer data outside your country, we’ll use appropriate safeguards (e.g., SCCs for EEA→US transfers) where required.

11) Children’s Privacy

The Service is not directed to children under 16. If you believe a child provided personal data, contact us to remove it.

12) Changes to this Policy

We may update this Policy from time to time. We’ll post the updated version with a new effective date and, for material changes, provide notice.

13) Contact

Questions about privacy? support@tracksbuilder.com